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littleblackbook
Next Day Delivery · Free Delivery over ¬£200 · Worldwide shipping

Returns, exchanges & refunds

We are happy to offer an exchange or refund on item(s) received to littleblackbook within 14 days of receiving your order*

To be eligible for an exchange or return, your item(s) must be unworn, undamaged and in the same condition that you received it with all tags attached.

Please send your returns and exchanges to:

littleblackbook
Ashridge
Altrincham
Cheshire
WA15 0QQ

*Please note on Sale or Outlet items we offer an exchange or a credit note only.

Our Special price items are also classified as a Sale item.

 

How to make a return

Please return items within 14 days of receiving your order using a secure delivery service such as Royal Mail signed for. We recommend that you ask the Post Office or any other courier carrier for proof of posting as littleblackbook will not accept liability for any return items not received.

Return costs are the responsibility of the customer. Refunds will not include postage fees.

Free shipping will be deducted the charge of standard shipping £6.00.

 

International Returns

For international refunds please mark clearly on your return invoice and outer packaging “Returned goods – No commercial value”. Without this any taxes incurred will be your responsibility to pay to your shipper.

 

How to make an exchange

Please email us at wecare@mylittlebb.co.uk quoting your order number and your exchange request.

We will do our best to fulfill your exchange request. If your desired replacement item is no longer available we will help you find another item you like, or process a refund if the item falls within our return policy.

Please note exchange postage costs are the responsibility of the customer.

 

Refunds

When we receive your returned item(s) we will email you to confirm they have arrived safely and we will check the condition of the item(s). Eligible refunds will be credited to your original method of payment which can take up to 30 days depending on the banks processing time. This can vary between card issuers, and unfortunately we are unable to influence this.

Shipping charges are non-refundable. For orders made outside of the EU, customs duties and taxes paid locally during import cannot be refunded.

 

Terms and conditions on returns

Returning any item within 14 days will be taken as notice of cancellation of your order (or relevant part of your order). Items are provided to you on approval, and legal title to the goods will not pass to you until the 14 day post-delivery period has expired.

On receipt of the returned item(s) littleblackbook will give you a full refund of the amount you paid for the item(s) excluding postage cost, only after we have checked for quality and refund policy.

You must, however, return the goods in order to receive a full refund or exchange.
This returns policy does not effect your statutory rights as a consumer.

Please note on Sale or Outlet items we offer an exchange or a credit note only.

If you have any further questions regarding our returns, exchanges or refunds policy please email us at wecare@mylittlebb.co.uk.